Refund policy

Last updated: November 6, 2026

1. Return window and eligibility

For an ordinary change-of-mind return, contact us and hand the parcel to the carrier within 30 calendar days starting the day after your order is delivered. If we delay providing return instructions, we will reasonably extend this deadline.

Items must be unworn, unwashed, unaltered, and have their original tags attached. Include your order number and use protective packaging. Trying an item on to check fit does not prevent a return if it remains in its original condition. We do not currently designate products as final sale.

2. How to start a return

  1. Email info@pinkhouseboutiquenj.com with your order number and the items you wish to return.
  2. We will confirm instructions. Send your parcel to Pink House Boutique, 674 Main Ave, Passaic, NJ 07055, United States.
  3. For an ordinary return, buy trackable return postage and keep your receipt until the refund is complete.

Online orders are returned by mail. We do not offer in-store returns for online orders.

3. Return costs

Customers pay ordinary voluntary return postage. We do not reimburse that postage, deduct a separate return-label fee, or charge a restocking or processing fee. We do not deduct the cost of our original free standard shipping from your refund.

For damaged, defective, or incorrect items, we cover necessary return costs by providing a prepaid label or reimbursing reasonable postage that we agreed in advance, with your receipt.

4. Damaged, defective, or incorrect items

Contact us with your order number, a description of the issue and, when helpful, photographs. We will assess the issue and arrange an appropriate refund or replacement and any necessary return shipping. Ordinary change-of-mind conditions and deadlines do not limit any mandatory rights you have for faulty or incorrectly supplied goods.

5. Refunds

We will inspect the returned item and initiate an eligible refund within 5 business days of receiving it. Refunds go to the original payment method and include the amount paid for the returned item and the corresponding taxes. If any original shipping fee was actually charged, it is not refunded for an ordinary voluntary return; we will handle seller-responsibility problems appropriately.

Your bank or payment provider controls when the credit appears after we initiate the refund. Contact us if you have not received a refund confirmation after 5 business days from our receipt of your return.

6. Exchanges and cancellations

To change a size or color, return the eligible item for a refund and place a new order. The new item is subject to availability and its current price. To request a cancellation or address correction, contact us as soon as possible. We will try to help before dispatch; after dispatch, the return process applies.

7. Contact and return address

Pink House Boutique
674 Main Ave
Passaic, NJ 07055
United States

Email: info@pinkhouseboutiquenj.com
Phone: +1 973-981-3839
Customer service: Monday 11:00 AM–6:30 PM; Tuesday–Thursday 10:00 AM–6:30 PM; Friday–Saturday 10:00 AM–7:00 PM; Sunday 11:00 AM–6:00 PM Eastern Time.