Shipping policy

Last updated: November 6, 2026

1. Where we ship

We ship online orders to street addresses in the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, PO boxes, or international destinations. If an unsupported address is entered, we will contact you to resolve the issue or cancel and refund the order.

2. Standard shipping is free

Standard shipping costs $0 USD, with no minimum order value, for supported destinations. We do not currently offer a paid express option. Any applicable sales tax is calculated separately at checkout.

3. Order processing

  • Processing time: 1–3 business days.
  • Processing days: Monday–Friday, excluding holidays when our dispatch location is closed.
  • Daily cutoff: 2:00 PM Eastern Time (America/New_York), observing daylight saving time.

Orders received after the cutoff, on weekends, or on a closed holiday begin processing on the next business day. Processing and carrier transit are separate stages.

4. Transit estimates and tracking

After dispatch, standard transit is estimated at 3–7 business days, Monday–Friday, excluding carrier holidays. Combined processing and transit are generally estimated at 4–10 business days. Estimates are not a guaranteed delivery appointment and can vary by destination, weather, or carrier disruption.

We will provide shipment tracking when your parcel is dispatched. Tracking may take time to appear after a carrier first receives it.

5. Delays and delivery issues

If we cannot dispatch within the promised processing window, we will notify you, provide a revised estimate when available, and offer the choice to agree to the delay or cancel for a full refund. If an order cannot be fulfilled, we will cancel it and issue a prompt refund.

If a parcel appears lost, damaged, or delivered incorrectly, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution. Please check your shipping address before ordering and contact us promptly about corrections.

6. Dispatch location and contact

Orders are dispatched from our store at 674 Main Ave, Passaic, NJ 07055, United States. For returns, follow our Return and refund policy.

Pink House Boutique
674 Main Ave
Passaic, NJ 07055
United States

Email: info@pinkhouseboutiquenj.com
Phone: +1 973-981-3839
Customer service: Monday 11:00 AM–6:30 PM; Tuesday–Thursday 10:00 AM–6:30 PM; Friday–Saturday 10:00 AM–7:00 PM; Sunday 11:00 AM–6:00 PM Eastern Time.